Booking Policy

Booking Policy

ACCOMMODATION POLICIES / LODGING POLICIES
Cancellation policies:
• All reservations can be canceled at no cost as long as the hotel is notified at least 1 day in advance of the day of arrival and before 4:00 pm. (local time) Except for those reservations that expressly state in their policies that they can not be canceled or indicate a different policy than the previous one.
• If the reservation is not canceled according to the aforementioned policy, it will be considered NO SHOW, generating a charge equivalent to the cost of the first night (see NO SHOW policies).
NO SHOW policies:
• When the guest, having booked, does not show up at the hotel (NO SHOW), charges equivalent to the first night's rate will be generated, except for those reservations that are governed by rates with special conditions.
• NO SHOW will also be considered and these policies will be applied to all those reservations that are not canceled according to cancellation policies.
Guarantee Policies:
• All reservations must be duly guaranteed with a valid credit card number and expiration date, except for prepaid reservations, exchanges, courtesies, etc.
• In the case of business reservations, which have a credit agreement with the hotel, they can guarantee the same with a letter of commitment where they explicitly state that the company will assume the charges in case of NO SHOW and / or cancellations that do not comply with the policies.
• Any reservation that is not properly guaranteed will be respected until 18 hrs. (local time) of the day of arrival, after this time the hotel is not obliged to respect the reservation, being able to sell the reserved room if necessary.
General Policies:
• Check in time: 2 pm
• Departure time: 12 m.
• Early check-in: the hotel will be able to charge up to 50% of the fee for early check-in, as long as there is availability of rooms upon arrival at the hotel.
• Late check-out: the hotel may charge up to 50% of the late check-out fee, as long as the availability of hotel rooms allows it.

They can accommodate children of all ages. Free! 1 child under 11 year (s) stay free when using existing bedding. Older children or adults can stay for USD 10 per person per night when using existing beds. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Pets Allowed.

Guests must show a valid ID and credit card upon check-in. Keep in mind that all special requests are subject to availability.